Privacy Policy

1. Introduction

OceanLan is committed to handling your personal information with care and transparency. This policy explains what data we collect when you use our home visit makeup artistry services, how we use it, and your rights under Taiwan's Personal Data Protection Act (PDPA) and applicable privacy regulations.

If you have questions about this policy, contact us at privacy@oceanlanrq.

2. Data We Collect

We collect only the information necessary to provide our services:

• Contact details: name, phone number, email address
• Service location: home or office address for visit scheduling
• Service preferences: skin concerns, preferred looks, product notes (for retainer clients)
• Communication records: messages and booking history
• Website data: cookie information, browser type, page visits (if you consent)

We collect this data through our contact form, phone conversations, and direct email communication. Legal basis: consent, contract performance, and legitimate interest in providing a quality service.

Retention: Contact and service data is retained for three years from your last appointment. Website data is retained according to cookie settings (see Cookie Policy).

3. How We Use Your Data

• Scheduling and confirming home visit appointments
• Maintaining style profiles for retainer clients
• Responding to enquiries and service questions
• Sending appointment reminders (with your consent)
• Improving our services based on feedback and patterns
• Meeting legal obligations under Taiwan law

We do not use your data for automated decision-making or profiling beyond service delivery purposes.

4. Data Sharing

We do not sell your personal data. We may share limited information with:

• Payment processors (for service fee handling) — under data processing agreements
• Communication platforms (email, scheduling tools) — under processor agreements
• Regulatory authorities — only when legally required

All third-party processors are selected for their data protection standards. Your home address is never shared beyond operational necessity.

5. Data Protection Measures

• Client data stored on password-protected, access-controlled systems
• Home addresses and personal notes accessible only to assigned artists
• Regular review of data handling practices
• Data breach notification procedures in place per Taiwan PDPA requirements

6. Cookie Information

Our website uses cookies to provide a functional browsing experience. We collect analytics data only with your consent. For full details, please review our Cookie Policy.

7. Your Rights

Under Taiwan's PDPA, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Withdraw consent for optional data uses at any time
• Lodge a complaint with the Taiwan Personal Data Protection Commission

To exercise any of these rights, contact: privacy@oceanlanrq

8. Third-Party Links

Our website may contain links to external resources. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

9. Children's Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect data from minors. If you believe a minor has submitted data through our forms, please contact us so we can delete it.

10. Policy Updates

We may update this policy periodically. Material changes will be communicated via email to clients with active service arrangements. Continued use of our services after changes constitutes acceptance. The effective date is noted at the top of this page.

11. Contact

For any privacy-related questions or to exercise your rights:

Email: privacy@oceanlanrq

Address: No. 63, Zhongxiao West Road Sec. 1, Zhongzheng District, Taipei 100, Taiwan